Addressing a customer's issue is crucial for building loyalty, but a severe labor shortage complicates this for several businesses. Just this morning in Boston, people are desperately trying to find a marine diesel mechanic, plumber, physiotherapist, and many more. Skilled worker scarcity is a growing hurdle, as these social media requests show. Excellent customer service is critical but falls flat without the people needed for the job.
Understanding a customer's problem is only the first step in transforming them into a loyal advocate for your business.
